DTLA Professional Services, LLC

DTLA Professional Services

PRIVACY POLICY

Effective Date: February 25, 2025

Last Updated: February 25, 2025

DTLA Professional Services, LLC (“we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you provide when using our website, requesting a quote, or engaging with our services. This Privacy Policy explains how we collect, use, and safeguard your data in compliance with the California Consumer Privacy Act (CCPA) and other applicable laws.

1. Information We Collect

We only collect information that you voluntarily provide through:

Contact Forms – Name and email address.
Quote Requests & Customer Intake Forms – Name, email, phone number, business information, and other details necessary to provide an accurate quote and deliver services.
Booking Appointments – Information provided through Calendly when scheduling a consultation.
Payments – All payments are securely processed by Stripe, and we do not store or process payment information directly.

Additionally, we may collect non-personal data through Google Analytics, such as website traffic patterns and device information, to improve user experience.

2. How We Use Your Information

We use your information strictly for:

Responding to inquiries and providing quotes.
Scheduling consultations and managing appointments.
Delivering our accounting, notary, and business services.
Processing transactions through Stripe.
Managing client interactions through HubSpot and Google Workspace.
Ensuring compliance with applicable laws and regulations.

We do not use your information for email or text marketing campaigns. We do not sell, rent, or share your personal data with third parties for marketing purposes.

3. How We Protect Your Information

We take data security seriously and implement industry-standard measures to protect your information, including:

Secure storage of data through Google Workspace, HubSpot, and QuickBooks.
Payment security handled by Stripe, which uses encryption and fraud prevention tools.
Limited access to sensitive data to authorized personnel only.

While we strive to protect your data, no online transmission or storage system can be 100% secure. If a data breach occurs, we will notify affected individuals as required by law.

4. Your Rights Under CCPA

As a California resident, you have the following rights regarding your personal information:

Right to Know – You can request details on the information we collect and how we use it.
Right to Delete – You can request that we delete your personal information, subject to legal or operational requirements.
Right to Opt-Out – We do not sell personal information, but you can opt out of any data collection practices you are uncomfortable with.
Right to Non-Discrimination – Exercising your rights will not affect the services we provide to you.

To exercise any of these rights, please contact us.

5. Data Retention Policy

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, including:

Active client records are maintained for as long as you are an active client.
Inquiries and contact form submissions are retained for up to 12 months for follow-up purposes.
Financial transaction data, as required by law, is retained for at least 7 years in accordance with tax and accounting regulations.
If you request data deletion, we will process your request unless legal obligations require us to retain certain information.

6. Cookies & Tracking Policy

Our website may use cookies and tracking technologies to improve user experience, analyze website traffic, and optimize content. These include:

Essential Cookies – Necessary for website functionality.
Performance & Analytics Cookies – Used by Google Analytics to track user interactions and improve our services.
Third-Party Cookies – Some services we use, such as Calendly and HubSpot, may place cookies when you interact with them.

Managing Cookies

You can control or disable cookies through your web browser settings. Note that disabling certain cookies may impact your website experience.

7. Third-Party Services

We utilize third-party services to enhance our operations, including:

Google Analytics – Tracks website traffic (you can disable cookies via your browser settings).
Calendly – Used for appointment scheduling.
HubSpot – Manages client communications.
Stripe – Processes payments securely.
QuickBooks – Used for financial and accounting purposes.

These providers have their own privacy policies, and we encourage you to review them.

8. Changes to This Privacy Policy

We may update this policy from time to time. Any changes will be posted on this page with an updated “Effective Date.” We encourage you to review this policy periodically to stay informed about how we handle your data.